Amidst the increasingly digital demands of the hospitality industry, Hotel Patra Bandung is taking strategic steps to improve guest service quality and operational efficiency. One of the main challenges faced is the limited and unstable Wi-Fi network, especially in public areas and guest rooms. This impacts guest comfort and internal work effectiveness. To address this challenge, Hotel Patra Bandung is partnering with Huawei through the Huawei eKit Datacom solution.

Huawei eKit Datacom is a network solution specifically designed for MSMEs and the hospitality sector. It offers easy installation, centralized management, and high performance, accessible through a cloud platform. At the Patra Hotel in Bandung, Huawei eKit was used to replace an outdated, inefficient network system and expand connectivity throughout the hotel. The implementation process was swift and resulted in minimal disruption to daily operations. Following the implementation of Huawei eKit, the operational team and hotel guests immediately felt the positive impact. Wi-Fi connections became more stable and faster, allowing guests to seamlessly enjoy digital services like streaming, video conferencing, and online transactions. The hotel’s IT team also gained full visibility into network devices, enabling real-time troubleshooting and monitoring through a single dashboard.

Beyond just technical enhancements, this solution also provides added business value. Hotel Patra Bandung is now able to offer more competitive digital services, including smart rooms and an integrated online reservation system. With a reliable network, the hotel can develop various service innovations without worrying about technical challenges. This is a crucial foundation for building a reputation as a modern hotel ready for the digital era.

In a video documentary, the management of the Patra Bandung Hotel expressed their positive impressions of the Huawei eKit solution. “We have been greatly helped by the Huawei eKit. Installation was quick, management was easy, and the results were immediate. Our guests are more satisfied, and our team is more efficient,” said Roni, General Manager of the Patra Bandung Hotel. This testimony reinforces that the right technology can be a catalyst for real change in the hospitality industry.

This case study demonstrates that digitalization isn’t just for large hotels. With solutions like Huawei eKit Datacom, even mid-sized hotels can achieve effective and affordable digital transformation. With Wahana Piranti Teknologi as Huawei’s official partner, hotels in Indonesia now have access to technology that can sustainably improve service quality and business competitiveness.